Groupama: Preventing Psychosocial Risks with Trusted Support

The situation before Qualisocial

“Our common thread is that of prevention and continuous improvement. Groupama has always made quality of life, working conditions and RPS among the priorities of its social policy.” — Bénédicte Crété-Dambricourt, Human Resources Director of the Groupama Group

Since 2011, Groupama has been committed to a structured approach of psychosocial risk prevention (RPS) And of promotion of QWL.
The group had set up confidential support for its employees and wanted to go further by:

• Offering a resource platform promoting the autonomy of employees;
• Now a high level of support in the event of sensitive events (reorganization, overload linked to a natural disaster, etc.);
• And, by strengthening the crisis management at the collective level.

The challenges encountered

Before working with Qualisocial, Groupama relied on an internal network of prevention actors (QVCT referents, staff representatives, occupational medicine, psychologists, social workers).
But the group wanted to:

• Homogenize access to psychological support throughout the country (including DOM-TOM);
• Centralize monitoring resources and indicators;
• And, vouch The continuity and reactivity support in all entities.

The Qualisocial solution

“Groupama chose Qualisocial for its recognized experience, its network of psychologists with a national network and its evolving offer capitalizing on digital technology. ” — Bénédicte Crété-Dambricourt, Human Resources Director of the Groupama Group

In 2021, Groupama chose Qualisocial for:

• Resume and strengthen the CELA system, an anonymous and free psychological counseling and support service available 24/7;
• Deploy a digital resource platform (articles, webinars, videos) with the provision of Qualicare;
• Supporting crisis units in case of exceptional events;
• Ensure regular follow-up with the Group's HR and QVCT teams via monthly reports and reports.

Observed results

“The results observed since 2021 show a relatively limited use of the psychological hotline and social assistance, which may vary depending on societal events, in particular external ones (COVID, war in Ukraine, inflation). It should be noted that there is an interesting participation in the webinars offered each month, which increases regularly while remaining linked to the subject being discussed. “— Bénédicte Crété-Dambricourt, Human Resources Director of the Groupama Group

Since 2021:

• The psychological listening and social assistance system is stabilized and relevant, with peaks linked to social news.
• Les QVCT webinars attract a growing number of participants.
• Les crisis interventions are praised for their efficiency and their positive impact on teams.
• La relationship between Groupama and Qualisocial has been strengthened, based on the trust, proximity and agility.

Sustainable and agile collaboration

“The relationship between the Groupama and Qualisocial teams, which has been built over time, can now be described as a relationship of trust and proximity.” — Bénédicte Crété-Dambricourt, Human Resources Director of the Groupama Group

The Qualisocial and Groupama teams work closely together on a daily basis:

• Joint preparation of webinars;
• Monthly usage reports;
• Coordination during specific interventions;
• And, continuous improvement of the platform.

This partnership relationship illustrates an approach global and evolving the prevention of psychosocial risks.

Towards a sustainable culture of well-being at work

“The solution proposed by Qualisocial provides quality support allowing Groupama to continue its proactive commitment to promoting the quality of life and working conditions and the prevention of psychosocial risks among employees. ” — Bénédicte Crété-Dambricourt, Human Resources Director of the Groupama Group

Since 2021, Groupama and Qualisocial have shared the same ambition: Make well-being at work a sustainable pillar of collective performance.
Far from a one-off device, this collaboration is based on trust, the operational proximity And a continuous adaptation to the realities on the ground.

Thanks to this partnership, the Group:

• Has a listening and psychological support system available 24 hours a day, 7 days a week, guaranteeing each collaborator a confidential space for expression and prevention;
• Benefits from a digital platform rich in practical resources (articles, webinars, videos) that promotes the autonomy and awareness of teams;
• Can rely on a reactive and reassuring crisis management, which can be mobilized at any time;
• Maintain a lasting relationship of trust with Qualisocial teams, based on dialogue, agility and co-construction;
• And, progressively reinforce a QVCT culture rooted in the long term, at the service of psychological health and the commitment of employees.

“An important point of the solution deployed by Qualisocial is undoubtedly agility and responsiveness. Needs are constantly evolving, and it is essential to be able to count on a partner capable of supporting these transformations with flexibility and listening. ” — Bénédicte Crété-Dambricourt, Human Resources Director of the Groupama Group

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