Allianz France: building a culture of well-being and mental health with comprehensive support

Qualisocial has been supporting Allianz France since 2014 in a structured and proactive approach to mental health at work: prevention of RPS, listening devices, webinars and training, individual coaching and digital tools to sustainably strengthen the well-being, autonomy and performance of employees.

The situation before Qualisocial

“Allianz France was already mobilized on issues of health and well-being at work, in particular through the Allianz — Institut de France Foundation and our internal teams. But we felt the need to go further, by structuring an integrated and proactive approach to mental health and the prevention of PSR.” - Sylvie Recordbet, Inclusion and Equal Opportunities Manager, Health and QVCT, Allianz France

The objective was to propose a coherent, progressive and sustainable approach: prevention, individual support, awareness-raising and managerial support, all in a logic of performance and a culture of care.

The concrete challenges

Allianz France wanted to enrich its support offer both individually and collectively:

• Structure existing systems for an integrated approach.
• Develop proactive and sustainable prevention.
• Offer solutions that are accessible to everyone, regardless of hierarchy or location.

The challenge was also to combine collective prevention and individual support, while guaranteeing the confidentiality and quality of interventions.

A tailor-made partnership

“A strategic, high-quality and local partner that helps us meet one of the major challenges of our health prevention and QVCT policy.” - Sylvie Recordbet, Inclusion and Equal Opportunities Manager, Health and QVCT, Allianz France

Allianz France has developed several complementary systems with Qualisocial:

• Qualicare digital platform for self-assessment and direct access to personalized resources, on a computer or smartphone.
• 24/7 hotline and individual interviews with psychologists and coaches, for confidential and targeted support.
• Webinars and conferences to raise awareness and equip employees and managers on mental health issues.
• Management and barometers to measure use, identify areas for improvement and co-construct action plans.

Two main levers emerge:

1. Develop a collective culture around well-being : workshops, awareness-raising and exchanges of practices make it possible to create a common language, to destigmatize mental health topics and to equip teams to detect and prevent signs of fragility.
2. Support employees individually : coaching and personalized interviews on stress management, work/energy balance or assertive communication, promoting the establishment and consolidation of sustainable practices.

Benefits and concrete results

“Qualisocial is recognized as an expert and resource partner by our employees. The relationship with the teams is fluid, professional and caring, with rigorous management and exemplary responsiveness.” - Sylvie Recordbet, Inclusion and Equal Opportunities Manager, Health and QVCT, Allianz France

Thanks to these devices, Allianz France:

• Supports the mental health of its employees in a proactive and sustainable way.
• Enables managers and teams to better detect and prevent fragile situations.
• Promotes individual accountability in self-care.
• Maintains a constructive dialogue and follow-up of QVCT actions.

Key figures:

• 88% of issues fully resolved
• 97% user satisfaction
• +600 registrations to the Qualicare platform since 2024

The vision of Allianz France

“The link between primary, secondary and tertiary prevention, with a high level of quality on each device, is fully in line with the support we want to offer our employees. The great strength of Qualisocial is its ability to combine expertise, human support and concrete impact across the organization.” - Sylvie Recordbet, Inclusion and Equal Opportunities Manager, Health and QVCT, Allianz France