Workplace Social Services: Supporting your employees and safeguarding your organization
Employees’ personal challenges are a major HR issue
- Absenteeism : employees who drop out gradually;
- Declining performance: a mental burden that prevents concentration
- Sensitive personal situations: managers often feel helpless in the face of these realities;
- HR overload: teams being called upon to handle complex issues outside their core responsibilities.
A key tool for social support in workplace
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Our outsourced workplace social service:Qualisocial x Service Social Conseil
Confidential Individual Support
Every employee has access to a neutral and secure space for discussion, where they can freely address their situation without fear of judgment.
Social and Legal Expertise
Social workers are well-versed in labor law, social security, and available assistance programs, ensuring reliable support.
Support for HR teams
HR benefits from a professional resource to manage sensitive situations while maintaining the confidentiality of the support provided.
Prevention of job loss
By intervening at the first sign of difficulty, the program helps keep employees in their jobs and prevent terminations.
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Our service model: a flexible solution tailored to your organization
On-site drop-in hours
These allow us to build a close relationship with employees and encourage use of the service through a regular presence.
Social support hotline
Accessible remotely, it offers a first point of contact that is quick and confidential, particularly useful for employees working remotely or from a distance.
Individual support
Certain situations require long-term follow-up, with in-depth support to develop sustainable solutions.
Targeted interventions
In specific contexts such as a reorganization or a sensitive situation, social workers can intervene in a targeted manner.
A comprehensive approach to social issues
- Financial difficulties: support aims to stabilize the situation, prevent excessive debt, and identify available assistance;
- Separation or family situations: these periods of vulnerability require support to limit their impact on professional life;
- Housing: housing issues are addressed to ensure stable living conditions and prevent critical situations;
- Health, disability, and job retention: specific support is offered to adapt the workplace and ensure career continuity;
- Administrative procedures: employees are assisted in understanding and completing often complex administrative procedures;
- Caregiving: employees who are caregivers receive support to balance their personal and professional responsibilities;
- Retirement planning: the goal is to anticipate this transition and assist with the associated procedures.
A key lever for prevention
and social performance
Less absenteeism
By addressing personal difficulties proactively, situations leading to breakdown are anticipated and minimized.
Better-supported and more engaged employees
A confidential space for listening helps employees feel secure and strengthens their commitment to work.
Secure career paths
Individual situations are addressed to promote job retention and prevent terminations.
HR teams supported in complex situations
The occupational social services department takes over sensitive situations, freeing up time for HR teams.
Smoother transitions
Periods of change are managed to limit the human impact and foster buy-in.
More than 1100 organizations trust us, why not you?
FAQS
Do you have questions?
What is occupational social work?
Occupational social services is a program designed to support employees facing personal or social difficulties that may impact their professional lives. It relies on the intervention of occupational social workers, who are trained to listen, provide guidance, and offer concrete solutions to employees while working in collaboration with the company. This program combines a human-centered approach with professional expertise to support both the employee and the organization.
Occupational social services is a program designed to support employees facing personal or social difficulties that may impact their professional lives. It relies on the intervention of occupational social workers, who are trained to listen, provide guidance, and offer concrete solutions to employees while working in collaboration with the company. This program combines a human-centered approach with professional expertise to support both the employee and the organization.
Why set up an occupational social service?
Setting up an occupational social service helps prevent situations that can leave employees vulnerable and impact the organization. It offers support to employees in difficulty, reduces absenteeism, and promotes job retention. At the same time, it helps HR teams and managers better handle sensitive situations, while incorporating a focus on prevention and quality of life at work.
Setting up an occupational social service helps prevent situations that can leave employees vulnerable and impact the organization. It offers support to employees in difficulty, reduces absenteeism, and promotes job retention. At the same time, it helps HR teams and managers better handle sensitive situations, while incorporating a focus on prevention and quality of life at work.
What training topics fall under secondary prevention?
An occupational social service is not mandatory for all companies. However, it is part of the employer’s general obligations regarding occupational risk prevention and the protection of employee health. Many companies therefore choose to implement it voluntarily to secure career paths and strengthen their QVCT policy.
An occupational social service is not mandatory for all companies. However, it is part of the employer’s general obligations regarding occupational risk prevention and the protection of employee health. Many companies therefore choose to implement it voluntarily to secure career paths and strengthen their QVCT policy.
Who can benefit from the workplace social services?
All employees can access the workplace social services, whether they are currently employed, have a disability, are caregivers, or are facing personal difficulties. Access is confidential and voluntary, so that every employee feels free to seek support without fear of judgment.
All employees can access the workplace social services, whether they are currently employed, have a disability, are caregivers, or are facing personal difficulties. Access is confidential and voluntary, so that every employee feels free to seek support without fear of judgment.
How do workplace social services operate?
The program operates through individual support provided by workplace social workers. Employees can contact the service directly to receive a listening ear and an assessment of their situation, and then be guided toward concrete solutions tailored to their needs. In some cases, a follow-up process spanning several weeks or months is established, with personalized support throughout the process. Confidentiality is guaranteed at every stage.
The program operates through individual support provided by workplace social workers. Employees can contact the service directly to receive a listening ear and an assessment of their situation, and then be guided toward concrete solutions tailored to their needs. In some cases, a follow-up process spanning several weeks or months is established, with personalized support throughout the process. Confidentiality is guaranteed at every stage.
What types of situations are addressed?
The workplace social services department addresses a wide range of issues, from financial or family difficulties to housing, health, disability, or retirement planning. The goal is to address the root causes of these situations to help employees regain a balance between their personal and professional lives, and to help the company ensure the stability of its teams and processes.
The workplace social services department addresses a wide range of issues, from financial or family difficulties to housing, health, disability, or retirement planning. The goal is to address the root causes of these situations to help employees regain a balance between their personal and professional lives, and to help the company ensure the stability of its teams and processes.
Why outsource occupational social services?
Outsourcing occupational social services allows the company to quickly benefit from specialized and independent expertise. Qualified social workers handle complex situations, lightening the load on internal teams and ensuring confidential and professional support. This approach also allows the service to be deployed more quickly and flexibly.
Outsourcing occupational social services allows the company to quickly benefit from specialized and independent expertise. Qualified social workers handle complex situations, lightening the load on internal teams and ensuring confidential and professional support. This approach also allows the service to be deployed more quickly and flexibly.
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