Social security bodies (CAF, CPAM)
Challenge: front-desk staff worn out by aggressive behaviour from some service users.
Outcome: a calmer team and a clearer approach to welcoming the public.
EN
Support programs for teams and groups
Professional practice analysis, supervision, co-development, and support groups: bespoke collective spaces to help your teams navigate complex situations, prevent psychosocial risks (PSR), and preserve the meaning of their work.
Public aggression, heavy human situations, reorganizations, and managerial isolation: teams absorb a hidden burden every day. Qualisocial implements regular, confidential spaces facilitated by external professionals to transform this burden into perspective, solutions, and solidarity. An initial diagnostic assessment determines the most suitable approach for your group.
More than 1100 organizations trust us, why not you?
Support for all exposed teams
Social services (CAF, CPAM, CCAS, France Travail), local authorities and public services, healthcare and social care (hospitals, social and medical-social establishments, nursing homes, child welfare, disability services), and private companies: wherever professionals are in contact with the public, suffering, or change, the same challenges arise.
- Managing tension
Aggression, constant public exposure, and precarious situations: these are difficult moments that, if left unaddressed, accumulate and lead to exhaustion. - Aligning approaches and fostering cooperation
When practices vary from one agent to another, it weakens the collective. Establishing common benchmarks strengthens team consistency and solidarity. - Preventing burnout
Reduce the risk of burnout, protect mental health, and restore a sense of purpose to demanding work. - Processing lived experiences
After an incident or an intense period, having time to express your feelings and be heard by your peers, rather than returning to work immediately.
In social and medico-social institutions, practice analysis is an integral part of the commitment to well-treatment and the prevention of mistreatment as required by the French National Authority for Health (HAS) evaluation framework.
One framework,
4 complementary formats
Each format addresses a different need: gaining perspective on your practice, offloading emotional weight, solving a concrete problem, or navigating a difficult event. They can be offered individually or combined.
Professional Practice Analysis (APP)
▸ Analyze real-life situations to gain perspective, question your approach, and harmonize professional practices.
Objectives:
• Use real-life situations to understand the underlying factors of an intervention.
• Adjust your approach by questioning your perceptions and automatic reactions.
• Build a common culture and shared professional standards.
Practical details: groups of 6 to 10 participants, cross-disciplinary or by department · 2 to 3-hour sessions every 4 to 6 weeks, over 10 to 12 months · led by an expert in group dynamics and the APP method.
Who it's for: field teams, social and medico-social workers, reception staff, and caregivers.
Supervision
▸ A clinical space to process emotional burdens and complex relational dynamics.
Objectives:
• Manage the emotional burden of dealing with distress and its impact on the professional.
• Shed light on institutional dynamics and the psychological distress involved in caregiving.
• Prevent psychosocial risks, particularly compassion fatigue and vicarious trauma.
Practical details: small groups of 5 to 8 people · 2-hour sessions, held monthly or bi-monthly · led by a clinical psychologist, psychotherapist, or psychoanalyst.
For whom: social and medical sectors, child protection, healthcare workers, and child psychiatry.
Professional co-development
▸ A collective intelligence method for concretely solving operational or managerial challenges.
Objectives:
• Following a proven method: the Payette and Champagne method, consisting of 6 steps (presentation, clarification, contract, consultation, synthesis, and learning).
• Taking action: a "client" participant presents their issue, while "consultants" provide questions and potential solutions.
• Helping one another by developing active listening and co-construction.
In practice: group of 6 to 8 peers · 2 to 3-hour sessions, one situation explored in depth per session · facilitator trained in collective intelligence.
For whom: public and private sector managers, department heads, project managers, and professional networks.
Support groups
▸ A space for listening and mutual support after a crisis, a traumatic event, or a period of burnout.
Objectives:
• Expressing oneself freely and safely, without evaluation or production goals.
• Sharing feelings following a serious incident, a death, or a major reorganization.
• Rebuilding bonds: breaking isolation, normalizing stress reactions, and restoring collective trust.
In practice: group size adjusted during scoping · 2-hour sessions, either one-off or as a series · facilitated by a psychologist.
For whom: any group facing a traumatic event, major uncertainty, or shared burnout.
Which approach should you choose
based on your team's needs?
These approaches are not mutually exclusive; they complement each other.
This table provides an initial guide, which our orientation assessment will then refine with you.
This table provides an initial guide, which our orientation assessment will then refine with you.
The standard structure of a session
Each session follows a progression that ensures a safe space for discussion and leads from facts to concrete solutions. The consultant adapts this to the format: a support group, for example, focuses more on expression than on an action plan.
1. Setting the framework
Confidentiality, kindness, non-judgment, and equal speaking time.
2. Presenting the situation
A participant, or the group, shares a real-life situation or a field-related issue.
3. Exploring
The group examines the facts, feelings, context, and interactions.
4. Changing perspectives
New hypotheses emerge, and the situation is viewed from a different angle.
5. Identifying courses of action
Concrete solutions that can be applied in the field.
6. Anchoring the learning
Key takeaways are formalized to enrich the team's practice.
Why entrust your team's support to Qualisocial?
Setting up an analysis or supervision space is about more than just finding a consultant: you need the right profile, the right approach, and long-term follow-up.
Consultants chosen for your sector
Psychologists, clinicians, and HR and management experts, selected for their dual clinical and methodological expertise and their knowledge of your professional environment.
An initial orientation assessment
We define your needs with you to determine the most suitable format or the right combination.
A bespoke solution
Format, frequency, and group composition are adjusted to your organization, whether it is a social agency, local authority, healthcare facility, or private company.
Long-term impact tracking
Satisfaction, feedback, and QWL indicators are tracked via our digital management platform. The benefits are measurable at every level: professionals are less prone to burnout, teams are more cohesive, absenteeism and turnover decrease, and the quality of service for users improves.
FAQ
Do you have any questions?
Is practice analysis a form of therapy?
No. It is a professional space for analyzing work situations, centered on practice and professional conduct. It is not individual therapy. If a need for personal support arises, the facilitator can refer the professional to appropriate resources.
No. It is a professional space for analyzing work situations, centered on practice and professional conduct. It is not individual therapy. If a need for personal support arises, the facilitator can refer the professional to appropriate resources.
What is the difference between practice analysis and supervision?
Practice analysis focuses on the work situation itself: what happened, how you intervened, and what could be done differently. Supervision focuses more on the emotional and psychological impact of the situation on the professional and is led by a clinical psychologist, psychotherapist, or psychoanalyst.
Practice analysis focuses on the work situation itself: what happened, how you intervened, and what could be done differently. Supervision focuses more on the emotional and psychological impact of the situation on the professional and is led by a clinical psychologist, psychotherapist, or psychoanalyst.
Is what is said in the session confidential?
Yes. Confidentiality and a non-judgmental environment are established at the start of every session. The facilitator is external to your organization and does not report on the content of the discussions.
Yes. Confidentiality and a non-judgmental environment are established at the start of every session. The facilitator is external to your organization and does not report on the content of the discussions.
How do I choose the right format?
You don't have to choose alone. An initial assessment determines the most suitable format (practice analysis, supervision, co-development, or support groups), or the most effective combination.
You don't have to choose alone. An initial assessment determines the most suitable format (practice analysis, supervision, co-development, or support groups), or the most effective combination.
How long does the support last?
It depends on the format. Practice analysis sessions typically span 10 to 12 months, with a meeting every 4 to 6 weeks. Supervision follows a monthly or bi-monthly schedule. Support groups can be one-off sessions, for example, following a critical incident.
It depends on the format. Practice analysis sessions typically span 10 to 12 months, with a meeting every 4 to 6 weeks. Supervision follows a monthly or bi-monthly schedule. Support groups can be one-off sessions, for example, following a critical incident.
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