Training to manage workplace incivilities
Why is this training essential?
employees have experienced or seen incivility at work.
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of incivilities declared in 2023.
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employees who are confronted with incivility at work.
Sources: Society for Human Resource Management (SHRM), France Travail.
Educational goals of the training
At the end of the training, participants will be able to:
- Identify forms of incivility and aggression at work, both internal and external.
- Understanding relational and psychological mechanisms that underlie difficult situations.
- Defuse tensions through adapted communication strategies, emotional tools and professional postures.
- Appropriate a practical toolbox to manage interactions (face-to-face, telephone, e-mail...) with serenity and efficiency.
The content is based on theoretical contributions, scenarios, practical cases and guided exercises for sustainable transformation.
Formats and modalities
A training that adapts to your reality on the ground.
Because incivilities are not experienced in the classroom but in daily professional life, we design formats flexible, modular and directly operational.
We adapt the training to your challenges, your constraints and your audiences. In whatever format, the objective is the same: promote engagement, perspective and immediate implementation.
A pedagogy - action-oriented
Learn, experience, act.
At Qualisocial, training is not limited to transmitting concepts.
It aims to develop reflexes, postures and concrete skills.
- Reversed pedagogy, focused on the real situations of the participants,
- Situations inspired by daily professional life,
- Custom role plays and case studies,
- Interactive quizzes to anchor key messages,
- Time to share practices and feedback.
The objective: to enable each participant to become an actor in the regulation of complex situations, with simple tools that can be used the next day.
More than 1100 organizations trust us, why not you?
FAQS
Do you have questions?
Why train in the prevention and management of workplace incivility?
Incivility is never “trivial.” Repeated, they weaken individuals, degrade the working climate and fuel psychosocial risks. Training makes it possible to better identify, prevent and regulate them, before they take root permanently or evolve into more serious situations.
Incivility is never “trivial.” Repeated, they weaken individuals, degrade the working climate and fuel psychosocial risks. Training makes it possible to better identify, prevent and regulate them, before they take root permanently or evolve into more serious situations.
Who is this training for?
The training is aimed at:
• All employees exposed to situations of incivility or relational tensions,
• Managers and team leaders,
• HR, prevention, QWL and occupational health functions.
It is adapted to both internal relationships and relationships with external audiences (customers, users, patients, families...).
The training is aimed at:
• All employees exposed to situations of incivility or relational tensions,
• Managers and team leaders,
• HR, prevention, QWL and occupational health functions.
It is adapted to both internal relationships and relationships with external audiences (customers, users, patients, families...).
What are the concrete benefits for our organization?
Training in the prevention and management of incivility means acting at several levels, with concrete, visible and lasting effects:
• A measurable reduction in tensions and their impacts on the work climate
• Employees who are more serene, confident and equipped to deal with difficult situations
• More respectful and fluid working relationships, both internally and with external audiences
• The anchoring of a culture of prevention, aligned with your QWL approach and your PSR obligations
• A sustainable transformation of relational practices, in the service of the collective and performance
Training in the prevention and management of incivility means acting at several levels, with concrete, visible and lasting effects:
• A measurable reduction in tensions and their impacts on the work climate
• Employees who are more serene, confident and equipped to deal with difficult situations
• More respectful and fluid working relationships, both internally and with external audiences
• The anchoring of a culture of prevention, aligned with your QWL approach and your PSR obligations
• A sustainable transformation of relational practices, in the service of the collective and performance
Is the training adapted to our specific context?
Yes. Each training course is co-constructed based on your reality on the ground: sector of activity, professions, types of audiences, situations encountered, internal challenges.
Examples, scenarios, and case studies are customized to maximize impact.
Yes. Each training course is co-constructed based on your reality on the ground: sector of activity, professions, types of audiences, situations encountered, internal challenges.
Examples, scenarios, and case studies are customized to maximize impact.
Is this training part of a QWL and PSR approach?
Yes. Training is an operational lever for the prevention of PSR and is fully part of a QVCT approach. It allows you to work on the quality of relationships at work, the regulation of tensions and the protection of mental health, in a pragmatic and sustainable way.
Yes. Training is an operational lever for the prevention of PSR and is fully part of a QVCT approach. It allows you to work on the quality of relationships at work, the regulation of tensions and the protection of mental health, in a pragmatic and sustainable way.
Contact us
Our team supports you with customized solutions tailored to your specific challenges and circumstances. Whether you need an audit, an assessment, training, or targeted support regarding psychosocial risks, we work with you to develop a pragmatic, practical, and engaging approach.
👉 Fill out the form to be contacted again or contact us now on 01 73 11 28 27.
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